These will be anchor links which
will jump viewer to appropriate section of this FAQ page. Page
text will also be formatted with questions in bold, etc
- Business Broadband
- Email
- Residential services
- How it works
Since Voice FAQs
is so extensive, it will have it's own page:
Voice FAQs
What services does Eduro Networks provide?
Where does Eduro Networks provide service?
How are Eduro Networks broadband services delivered?
How does a Fixed Wireless Broadband work?
How fast is the service?
What do “dedicated” and “symmetrical” bandwidth
really mean?
How long will it take to get my Eduro Networks service up and running?
What if I need to upgrade to more bandwidth in the future?
How do Eduro Networks prices compare to other solutions?
How many computers can I connect to my Eduro Networks service?
Do I need to purchase special equipment to use Eduro Networks broadband
service?
Can I get a static IP address?
Do I have to sign a contract?
What services does Eduro Networks provide?
Eduro Networks provides business-grade broadband Internet, VOIP
and WiFi services. We are focused on small business, enterprise-grade
and multi-tenant services, with symmetrical upload and download
speeds up to 3 Mbps.
Where does Eduro Networks provide service?
Eduro Networks currently offers broadband Internet, VOIP and WiFi
services in Frederick County, MD. We are rapidly expanding to
other areas within the state, so if we do not currently provide
service in your area, check back for future service options.
How are Eduro Networks broadband services delivered?
Eduro Networks owns and operates a private, carrier-independent
fixed wireless broadband network. Services are delivered wirelessly
to a broadband antenna that is typically mounted on the roof
of your building. A cable is then run from the antenna to your
computer network, where it is connected to a standard Ethernet
device using either Cat5 or fiber.
How does Fixed Wireless Broadband work?
Fixed wireless broadband networks operate in much the same fashion
as traditional wired networks, except the copper or fiber lines
used in wired networking are replaced with high-capacity wireless
antennas.
How fast is the service?
Eduro Networks broadband services provide dedicated, symmetrical
speeds up to 3 Mbps.
What do “dedicated” and “symmetrical” bandwidth
really mean?
Dedicated bandwidth means your Eduro Networks service provides
steady line rate speeds with no bursting and no degrading or slowing
of the service due to network usage. This is much different from
cable modem or other low-end services such as DSL, which often
deliver far less that their advertised “up to” speed,
particularly during peak business hours.
Symmetrical speed means Eduro Networks delivers the same speed
for upload and download. Whether you are sending an e-mail, uploading
a file, using Internet voice or video, or interacting with online
applications, you get consistent, reliable upload and download
performance.
How long will it take to get my Eduro Networks
service up and running?
Eduro Networks guarantees broadband services installed within 3
business days, or your first month of service is free! We can install
within 24 hours if required by the customer. Additional charges
will apply.
What if I need to upgrade to more bandwidth in
the future?
Eduro Networks can provision many bandwidth upgrades in just hours,
so it is easy to get the bandwidth you need, when you need it.
We offer affordable, flexible increments of 1 Mbps up to 5 Mbps,
as well as convenient incremental upgrades for higher bandwidth
services. All of Eduro Networks broadband services are simple to
upgrade, and do not require additional expensive hardware purchase
or bonding to achieve higher bandwidth service.
How do Eduro Networks prices compare to other
solutions?
We deliver more bandwidth for less money than T-1 services. Our
2 Mbps service starts at just $295, a savings of 30 to 60% over
traditional wired network T1 services. And with 5 Mbps service
at just $795, the more bandwidth you need, the more money you save.
How many computers can I connect to my Eduro
Networks service?
You can connect as many computers as you would like to your Eduro
Networks broadband connection, and each user shares the total available
bandwidth.
Do I need to purchase special equipment to use
Eduro Networks broadband service?
No. Eduro Networks business broadband service connects to the standard
network equipment you likely already own.
Can I get a static IP address?
Yes, Eduro Networks provides a static IP address for each account.
Additional netblocks can also be made available at no charge
when required.
Do I have to sign a contract?
Eduro Networks offers flexible contract terms and savings options.
Our broadband services are backed by a 30-day, money-back, customer
satisfaction guarantee and a 100% uptime guarantee. Make the
switch to Eduro Networks with absolutely no risk!
StatCounter - Free Web Tracker and Counter
Which domain are you using for your e-mail?
[rollover: 1)
edurostream.com 2) your own domain]
Email
What are my mail settings?
Incoming POP3 server: mail.edurostream.com
Outgoing SMTP server: mail.edurostream.com
Webmail: www.edurostream.com/webmail
COPY 1-A.2
What are my mail settings?
Incoming POP3 server: mail.yourdomain.com
Outgoing SMTP server: mail.yourdomain.com
Webmail: www.yourdomain.com/webmail
Instructions to configure your mail client
[rollover: 1) Outlook 2) Outlook Express 3) AppleMail 4) Entourage
5) Mozilla Thunderbird]
If you do not have an “@edurostream.com” email
address and you would like one, please call us at 301-662-7327
so we can create one for you.
IMPORTANT If you are roaming outside the Eduro
Networks service area and your outbound mail is being rejected,
you may need to contact the ISP you are using to configure to their
outbound mail server settings.
How do I filter out spam?
Potential spam messages are marked “{Spam?}” in the
subject line of the incoming email. When you create a rule for
your mail client filters to look for “{Spam?}” in the
subject line, it either deletes the email or moves it into a special
folder. Because false positives are possible, we recommend you
check this folder occasionally and delete these emails manually.
How do I upload my business website?
Eduro Customer Service is happy to help you or your web designer
upload your business website. Please call us at 301-662-7327.
How do I maintain my users and other account
information?
[rollover: 1) I am a residential customer 2) I am a small business,
professional, or enterprise grade services customer]
Residential customers
Login using your username and password at http://members.edurostream.com/login.
You will be able to use the links on the left of the page to
view your disk space usage, add vacation messages, enable email
forwarding and change your password. In order to add additional
email addresses, please call Eduro Networks Customer Service
at 301-662-7327.
COPY C.2 Small Business, Professional, or Enterprise
grade customers
Go to http://www.yourdomain.com/login to perform the same tasks,
or login as your site administrator to manage users and view your
site settings.
When does Eduro Networks perform service maintenance?
Eduro Networks will notify customers in advance of any maintenance
activity, unless it is an emergency. We schedule service maintenance
are between 4am and 8am unless otherwise indicated.
Q.
How does EduroStream® broadband compare to dial-up?
A. Dial-up operates at 56Kbps. Our service operates from 1 Mbps
to 6 Mbps depending on the service plan subscribed to, a performance
improvement of 20 to 75 times faster dial-up. Our service is ‘always
on,’ so you don’t need to re-establish your connection
each time you want to use it. Eduro Networks does not require any
phone lines.
--------------------------------------
Q. How does EduroStream broadband compare to DSL and Cable Modem?
A. Unlike DSL or Cable Modem, our service does not depend on telephone
or cable TV infrastructure. This enables Eduro to reach many communities
and business parks where DSL and Cable Modem are unable or unwilling
to go.
Our service plans offer performance comparable to DSL and Cable
Modem, but with some important differences:
* Faster upload speeds than comparably priced DSL or Cable Modem.
* Optional static IPs even on residential service and few restrictions
against using servers or VPNs
* Superior customer service
Q. How does EduroStream broadband compare to Satellite?
A. Wireless broadband is sometimes confused with Satellite because
they are both forms of wireless communication. The difference is
that Eduro uses a terrestrial system that uses short-range wireless
links. The latency on these short-range links is comparable to
wired links like DSL and Cable Modem so the performance remains
high.
Satellite links have a large propagation delay due to the roughly
23,000-mile distance to geosynchronous satellites. This latency
imposes a performance penalty on two-way interactive applications,
regardless of bandwidth speed. For this reason Satellite should
only be considered as a last resort for Internet service.
--------------------------------------
Q. How does EduroStream broadband compare
to a hard wired T1?
A. Depending on the service level purchased, our typical
download speed is 4 times faster than a T1, and at a fraction of
the cost. Upload speed will be near to that of a T1 or in
excess of, depending on your location. Our system is very
efficient in allowing data transmissions to occur without delay,
unlike other access systems. In most areas, it can take up to 60
days from time of order to have a T1 installed by the phone company
or other provider. Your Eduro connection will be installed within
3 business days of your order. Additional bandwidth can be added
to your Eduro connection with 24 hours notice, while a T1 can not
be upgraded.
Q. How does the weather affect Eduro
Networks service?
A. The effects of weather on radio signals vary, based on the frequency
used and the distance the signal travels. With the frequencies
and distances in our network, signal degradation due to heavy rain,
snow, or fog are negligible. The degradation due to heavy rain
is less than .2 db and our system is designed with at least a 10
db signal fade margin.
--------------------------------------
Q.
How large is the antenna used to provide Eduro Networks service?
Will I need a permit or HOA approval to place it on my building?
A. The antenna we use is 12" tall x 3.5" wide and weighs
less than 1 pound. Your installer may recommend an 18” dish
to enhance the speed and reliability of your connection.
Section 207 of the Telecommunications Act of 1996 prohibits restrictions
on the use of “Over-the-Air Reception Devices” from
government (cities or counties) or non-government (landlords or
homeowner associations) entities. The ruling pertains to antennas
less than 1 meter in diameter and less than 12 feet above roofline.
You may still want to contact your landlord for any guidelines
they may have on placement of the antenna. For more information,
get a fact sheet from the FCC at www.fcc.gov/mb/facts/otard.html
or contact us with any questions.
--------------------------------------
Q.
Are there any health or safety concerns with the wireless signal?
A. No. The technology used by Eduro Networks operates at very low
power levels (4 Watts), which is similar to that of a cell phone,
and much lower than that which is emitted by your microwave oven.
Also, radio frequency power drops dramatically as you move away
from the power source.
--------------------------------------
Q.
What are the system requirements for my PC to use Eduro Networks
service?
A.Your PC must have a 10BaseT or 100BaseT Ethernet Network Interface
Card (NIC). We do not load any software onto your computer. All
your PC needs is TCP/IP software and a web browser. Windows 95
or newer and MAC OS 8.5 or greater include TCP/IP and a browser.
--------------------------------------
Q.
What router can be used with Eduro Networks service? And is it
required?
A. Any broadband router that has an Ethernet port (10BaseT
or 100BaseT) as its WAN or Internet port will work. This includes the
wireless routers that are currently popular. Any local computer
store will sell the appropriate hardware.
A router/firewall is not required; however, it
is highly recommended to protect your computer.
Additional benefits of the router include firewall protection as
well as multiple Ethernet ports and IP Addresses to allow multiple
computers to be online at the same time.
--------------------------------------
Q. Can more than one computer share the
connection?
A. Yes, typically this is done using a router/firewall device. In
some cases we will allow you to use us as your gateway/router,
but it is recommended that you purchase appropriate hardware for
local installation.
--------------------------------------
Q.
What is involved in the installation?
A. We install a small antenna on or near the roof of your business.
Then a Cat5 cable is run down and into your building or suite.
Go to "How it works" for a more detailed description.
--------------------------------------
Q.
What is the typical lead time to have your service installed?
A. If your location is within range of one of our towers and has
line of site to that tower, we can guarantee install within 3 business
days.
--------------------------------------
Q.
Do I need to have a separate ISP service with Eduro Networks service?
A. No. The ISP is included as part of our service. We provide IP
addresses and email accounts as part of our offers. You may wish
to continue using a dial ISP if you travel frequently, as Eduro
does not currently offer a dial-up service. After working with
Eduro Networks, you will not want to access the Internet with dial-up
again.
--------------------------------------
How it works:
Eduro Networks provides high speed Internet service via a state-of-the-art
wireless broadband system. Unlike DSL or cable modem we do not
depend on the availability of legacy telephone or cable TV infrastructure.
Unlike satellite, our performance does not suffer from the delay
associated with a 23,000-mile path up and down.
A small 3” x 11” antenna mounted on the customer’s
roof connects directly to one of our base stations located within
a distance of 10 miles. In some cases a reflector dish is
required. The base stations are in turn connected to a high-speed
ethernet-over-fiber connection to the Internet. The air-link between
the customer and the base station is a proprietary system that
uses authentication and encryption to protect against rogue users
and attackers.
The customer antenna connects to a broadband router via a standard
CAT 5 ethernet cable. A surge suppressor and grounding is included
to protect the customer’s equipment from lightning or static
discharges. An AC adapter powers the antenna over the CAT 5 cable.
The router acts as a firewall to protect the customer’s network
from Internet attackers and is an administrative demarcation point
that allows customers to build their network independently.
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